There are so many plumbing companies out there; when you need a trustworthy professional, what are the points on which you should base your choice before any work is done? There are several reasonable steps you can take before you hire, and we can also offer a few tips on what you have a right to expect from an excellent plumber when he’s on the job.
On the Job
Beyond the basics, here are certain qualities you should expect to find in your professional plumber when he’s on the job.
He is prompt and respectful
Your plumber should arrive at your scheduled appointment time. If he’s going to be late or even early – by even a few minutes — he should show respect for your time by calling you. On the site, he works quickly and efficiently, and knows his craft so well that the procedure looks seamless. Part of this is for him to arrive every day with all the tools and parts he expects to need to complete the job; if complications arise, he should arrange for new equipment and/or parts to arrive quickly.
He speaks professionally and politely
Good manners and professionalism never go out of style; your plumber should address you courteously as sir or ma’am and use other respectful modes of speech. In addition, he should put you first in his actions and explanations, refraining from getting overly technical but also keeping his conversation professional. And all questions that you ask should be answered fully and to your satisfaction and comfort level.
He’s upfront about diagnostics and repair costs
Before any work begins, you should be provided information about any diagnostic work recommended and any possible repair costs.
If repair options are available, they should be provided as well so you can make the most appropriate choices for your household.
He’s a plumber, not a salesman
Repair options are important, as they allow you to make the best decisions, but no item should be mentioned or offered unless it is needed for the repair. Sales pitches are pushy and uncomfortable, and your plumber should not put any pitch ahead of the reason he’s really there – to fix a problem in your home.
On the other hand, a professional plumber would be remiss if he didn’t do all he can to help you protect your investment. He should be proactive and at least ask about, or even offer to thoroughly inspect, the rest of your plumbing systems to determine the need for any routine maintenance and head off any potential problems. If he discovers any additional issues, he should explain what the risks are and offer repair options as well as available warranty programs.
At Greenly Plumbing, our philosophy is that our customers will use us again, and will refer us to their friends and family, when we build our business around professionalism, integrity, and transparent pricing.
After the job is complete, it’s not unreasonable to expect a call from the plumbing company to ensure that everything is working well and that you were satisfied with your plumber’s service.